Privacy Policy

Last Updated: 8 September 2025

ContentSmash Ltd, a company registered in the United Kingdom, together with its subsidiaries, divisions, and affiliates (collectively, "ContentSmash," "our," "we," or "us") values and respects the privacy of its clients, customers, and visitors. While operating our business and interacting with you, we collect, use, and share personal information as disclosed in this Privacy Policy ("Privacy Policy").

This Privacy Policy provides you with detailed information about how ContentSmash collects, uses, shares, and protects your personal information, and describes your choices and rights. Your use of https://www.contentsmash.io, including any sub-domains thereof and affiliated websites (collectively, the "Website"), which we own or maintain, are governed by this Privacy Policy. We encourage you to read this Privacy Policy carefully, and if you have any questions, to contact us using the method listed in the Contact Us section below.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. Any changes will be reflected in a revised Privacy Policy posted on our Website, and we will alert you to such changes by updating the "Last Updated" date displayed above. You are responsible for ensuring that we have an up-to-date, active, and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any updates.

Collecting Your Information

We may collect information about you in a variety of ways, including information you provide directly to us, information collected automatically when you use the Website, and information obtained from trusted third-party partners. The categories of information we collect, including within the last 12 months, include the following:

Categories of Information You Provide to Us
This is information that you choose to provide directly, such as when you complete a form, subscribe to a mailing list, book a consultation, make a purchase, or otherwise engage with us. Such information may include:

1. Contact details such as your name, email address, phone number, LinkedIn profile URL, and business information.
   
   
   

2. Customer service information, including communications, support requests, and feedback.
   
   
   

3. Business and financial information, including company size, industry, and revenue range.
   
   
   

4. Payment details, processed primarily through Stripe.
   
   
   

Categories of Information We Collect Automatically
Our servers automatically collect information when you access or use the Website. Categories of such information may include:

1. Device and technical information, including IP address, operating system, browser type, and language preferences.
   
   
   

2. Usage and browsing information, including the pages you view, the time and date of your visits, and your interactions with our Website.
   
   
   

3. Analytics data and inferences regarding your engagement with our content and services.
   
   
   

Categories of Information We Obtain from Third Parties
We may collect information about you from our marketing platforms (such as GoHighLevel and Kit), advertising platforms, and trusted third-party analytics providers.

Your use of the Website and Services is voluntary. If you do not wish for us to collect the above-described information, you may choose not to provide it; however, doing so may limit your ability to make full use of our Website and Services.

Using Your Information

We use personal information in the manner and through the means permitted by applicable law, and we always determine whether we have a lawful basis or legitimate business purpose to do so. Generally, we collect and use personal information only where: (i) we have your consent, (ii) we need the data to perform a contract with you, or (iii) the processing is in our legitimate interests and not overridden by your rights and freedoms.

We use the information we collect for the following business and commercial purposes:

1. Operate and Improve Our Services – To provide our services to you, manage our client relationships, and continually enhance the efficiency of our operations, Website, and offerings.
   
   
   

2. Process Transactions – To process payments securely (primarily via Stripe) and issue confirmations, invoices, and receipts.
   
   
   

3. Facilitate Customer Service – To communicate with you, respond to inquiries, and provide support.
   
   
   

4. Marketing and Advertising – To send promotional emails and SMS campaigns via GoHighLevel and Kit, and to deliver targeted advertising through platforms such as LinkedIn, Meta, and Google.
   
   
   

5. Analytics – To understand how our Website is used, track engagement, and perform internal research and reporting.
   
   
   

6. Security and Fraud Prevention – To detect, prevent, and respond to potential fraud, unauthorised access, or misuse of our Services.
   
   
   

7. Legal Compliance – To comply with applicable legal obligations, regulations, and lawful requests.
   
   
   

Sharing Your Information

We do not sell your personal information. We share information only when necessary to provide our Services or as required by law. Categories of third parties with whom we may share information include:

1. Payment Processors – Primarily Stripe, to securely process payments.
   
   
   

2. Marketing Providers – GoHighLevel, Kit, and advertising platforms used for retargeting and campaign management.
   
   
   

3. Collaboration Tools – Monday.com and Google Drive, used to deliver our Services and manage client projects.
   
   
   

4. Legal and Regulatory Authorities – Where required by applicable law, regulation, or court order.
   
   
   

All third-party service providers are required to handle your information in accordance with applicable data protection laws and may only use it to perform services on our behalf.

Cookies and Tracking Technologies

Our Website uses cookies, pixels, and similar tracking technologies to personalise your experience, analyse traffic, and deliver targeted advertising. These may include analytics cookies, functional cookies, and advertising cookies. You can disable cookies in your browser settings; however, some functionality of the Website may be impaired as a result.

Data Security

We maintain appropriate technical and organisational measures to protect your information from accidental loss and from unauthorised access, disclosure, alteration, or destruction. Information is stored securely using platforms such as Google Drive and Monday.com, with access restricted to authorised personnel only.

While we take reasonable steps to protect your data, please note that transmission of information over the Internet is not completely secure, and we cannot guarantee the security of data transmitted to our Website. Any transmission is at your own risk.

Retention of Data

We retain client data for a period of up to 24 months after you stop working with us, unless a longer retention period is required or permitted by law. After this period, your personal information will be securely deleted or anonymised.

Your Privacy Rights

Depending on your jurisdiction, you may have the following rights under data protection laws (such as the UK GDPR):

• The right to access the information we hold about you.
  
  
  

• The right to request correction of inaccurate information.
  
  
  

• The right to request deletion of your information, subject to legal obligations.
  
  
  

• The right to object to or restrict certain processing activities, including marketing.
  
  
  

• The right to withdraw consent at any time (where applicable).
  
  
  

• The right to data portability.
  
  
  

To exercise any of these rights, please contact us at james@contentsmash.io. We may require verification of your identity before processing such requests.

Children

Our Website and Services are intended for use by business professionals. We do not knowingly collect personal information from children under the age of 18. By using the Website, you represent that you are at least 18 years old.

International Data Transfers

Although ContentSmash Ltd is a UK-based company, the platforms and services we use (such as Google and Monday.com) may process data in other jurisdictions. Where applicable, we rely on appropriate safeguards, including standard contractual clauses, to ensure adequate protection of your personal data when transferred internationally.

Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to read their privacy policies before submitting any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your continued use of the Website after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions or comments about this Privacy Policy or our data practices, please contact us at:

Email: james@contentsmash.io

Website Terms of Use

Last Updated: 8 September 2025

These Website Terms of Use (the “Terms”) govern your access to and use of the websites operated by ContentSmash Ltd, a company incorporated in the United Kingdom (“ContentSmash,” “we,” “us,” or “our”), including https://www.contentsmash.io and any related sub-domains, microsites, or pages we control (collectively, the “Website”).

By using the Website and agreeing to these Terms, you represent that you are at least the age of majority in your place of residence, that you have the legal capacity to enter into a binding contract, and that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately discontinue use of the Website.

1. Privacy and Security Disclosure

Our Privacy Policy, available on the Website, is incorporated into these Terms by reference and constitutes an integral part hereof. By using the Website, you acknowledge that you have read, understood, and agree to the practices described in the Privacy Policy.

2. General Conditions and User Conduct Restrictions

All aspects of the Website, including but not limited to text, graphics, logos, images, audio, video, and software, are protected by United Kingdom and international copyright, trademark, and other intellectual property laws. You do not acquire any ownership rights by accessing or using the Website or any material therein.

You agree not to use the Website or any services in any unlawful manner or for any unlawful purpose. Without limiting the generality of the foregoing, you agree not to engage in, attempt, or encourage others to engage in any of the following prohibited acts:

1. Hacking, scraping, or otherwise attempting to gain unauthorised access to the Website or related systems;
   
   
   

2. Uploading or transmitting viruses, malware, or other harmful code;
   
   
   

3. Posting or transmitting abusive, obscene, defamatory, discriminatory, or otherwise objectionable content;
   
   
   

4. Violating any applicable law, regulation, or ordinance;
   
   
   

5. Infringing the intellectual property rights of ContentSmash or any third party;
   
   
   

6. Submitting false or misleading information;
   
   
   

7. Interfering with or circumventing security features; or
   
   
   

8. Any other act that disrupts or impairs the functionality, integrity, or security of the Website.
   
   
   

We reserve the right to suspend or terminate your access to the Website or any part thereof, without notice, if we reasonably believe you have violated these Terms, or for any other reason at our sole discretion.

3. No Professional Advice; No Outcome Guarantee

The information, materials, templates, and resources provided on or through the Website are for general informational purposes only. Nothing on the Website constitutes legal, financial, tax, investment, or other professional advice.

You acknowledge and agree that ContentSmash does not guarantee any particular outcome, revenue, or business success, and that any reliance upon the information or tools provided is at your own risk. You remain solely responsible for evaluating the merits and risks associated with the use of any information or services provided.

4. Educational Disclosure

ContentSmash is a privately-owned, for-profit business providing marketing and business education and consultancy services. It is not an accredited educational institution and does not provide diplomas, degrees, or professional certifications. Any case studies, examples, or testimonials are provided for illustrative purposes only and do not guarantee similar results for any individual or entity.

5. Modifications to the Website

We reserve the right to modify, suspend, or discontinue the Website (or any part, feature, or content thereof) at any time, without notice, and without liability to you or any third party.

6. Accounts and Access Restrictions

Where Website functionality requires the creation of an account, you agree to:

• Provide accurate and complete registration information;
  
  
  

• Maintain the confidentiality of your login credentials;
  
  
  

• Accept full responsibility for all activities under your account;
  
  
  

• Notify us immediately of any unauthorised access or use of your account.
  
  
  

We reserve the right to suspend or terminate accounts at our discretion, including where we believe information provided is false, incomplete, or misleading.

7. Communications

By using the Website, you consent to receive communications from us electronically, including but not limited to service notices, legal disclosures, and marketing communications. You may unsubscribe from promotional communications at any time by following the unsubscribe link contained in such communications.

8. Social Media

Our presence on social media platforms (e.g., LinkedIn, Meta, YouTube) is subject to the terms of use and privacy policies of those platforms. Comments or content posted by third parties on our social media channels do not represent the views of ContentSmash, and we are not responsible for such content.

9. Intellectual Property; Licence

The Website and its content are owned by or licensed to ContentSmash. You are granted a limited, revocable, non-exclusive licence to access and use the Website solely for your own internal, non-commercial purposes. Except as expressly authorised in writing by us, you may not reproduce, distribute, transmit, display, perform, modify, create derivative works from, or exploit in any way any content on the Website.

10. Copyright Complaints

If you believe that content available on the Website infringes your copyright, please notify us at james@contentsmash.io with sufficient detail to enable us to investigate and take appropriate action.

11. Third-Party Links and Services

The Website may contain links to third-party websites or services. We are not responsible for the content, products, or services of such third parties, and your use of third-party websites is at your own risk.

12. Disclaimers

EXCEPT AS REQUIRED BY LAW, THE WEBSITE AND ALL CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE WEBSITE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CONTENTSMASH, ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR RELIANCE ON ITS CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL BE LIMITED TO £500 OR, IF APPLICABLE, THE AMOUNT PAID BY YOU FOR ACCESS TO THE WEBSITE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER.

14. Indemnification

You agree to indemnify, defend, and hold harmless ContentSmash, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with (i) your use of the Website, (ii) your breach of these Terms, or (iii) your violation of applicable law or the rights of any third party.

15. Governing Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any such disputes.

16. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be severed, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy and any other legal notices published on the Website, constitute the entire agreement between you and ContentSmash regarding your use of the Website and supersede all prior or contemporaneous agreements, understandings, or communications.

18. Contact Us

If you have any questions about these Terms or the Website, please contact us at:

ContentSmash Ltd
Email: james@contentsmash.io

ContentSmash Ltd – Terms of Business

Terms of Service ContentSmash Ltd. Terms of Business

1. This Agreement shall come into effect on the date of the Client onboarding (the effective date) and shall remain in place for a period of six (6) months.
   
   
   

2. The Terms of Business sets out the terms and conditions that will govern the ContentSmash Ltd. services provided to the Client.
   
   
   

3. This agreement is a legally binding document, and both parties must adhere to the terms and conditions outlined therein. Failure to comply with the terms and conditions may result in legal action being instituted against the defaulting party.
   
   
   

4. ContentSmash Ltd. shall provide the following services to the Client for the 6-month period:

‍4.0. Access to the course content
4.1. Access to content strategy frameworks, education, and templates;
4.2. Access to community platforms and group calls;
4.3. Access to coaching and consulting sessions as agreed;
4.4. Access to DFY and DWY systems implementation;
4.5. Onboarding call with a ContentSmash systems consultant;
4.5.1 1x Monthly consulting/strategy session
4.6. Delivery of lead generation systems, workflows, and supporting materials.
4.7. Private Slack Channel access.

5. The Client represents and warrants: (a) Client has all requisite power and authority necessary to execute and deliver the Agreement and to perform its obligations; (b) the execution, delivery and performance by Client of the Agreement does not and will not violate any agreement or order to which Client is a party; (c) Client will provide true and accurate information during the onboarding process and during participation; (d) Client shall make a good faith effort to utilize the resources and services provided; and (e) Client will conduct its business activities in compliance with all applicable laws.
   
   
   

6. The fee for the ContentSmash Ltd. services is structured as follows:
   
   6.1. Price as agreed at point of sale charged in USD (excl VAT).
   6.2. With the exception of clause 6.3 below, ContentSmash Ltd. has a no-refund or exchange policy. As our services are largely digital, it is deemed “used” after being accessed in any way.
   6.3. Money-back Guarantee - If the Client meets certain requirements within 90 days of onboarding, and is still not satisfied with his/her/their purchase, ContentSmash Ltd. will issue a full refund (minus a $350 USD processing fee).

6.3.1. To qualify for this guarantee, the Client must meet each of the following requirements in full:

6.3.1.1. Full compliance with the initially agreed-upon payment plan arrangement - any variation of the initial payment plan will void the guarantee;

6.3.1.2. The Client must, throughout the ninety (90)-day period:

6.3.1.2.1. Post every calendar day on designated platforms;

6.3.1.2.2. Send at least twenty (20) new connection requests to pre-defined prospects per day;

6.3.1.2.3. Publish at least three (3) lead magnet style posts per week;

6.3.1.2.4. Use all funnels provided by ContentSmash Ltd. as instructed; and

6.3.1.2.5. Complete three (3) one-hour recording sessions for ContentSmash Ltd. to edit.

6.3.1.3. The request to utilize this guarantee must be lodged within 5 days of the completion of the initial 90 days from the date of Client’s onboarding.

6.3.1.4. If the Client has not completed the actions stated above within the defined time-frames, no refund request will be considered (please do not contact our team for a refund if you have not taken the actions required to receive a full refund).

6.3.1.5. A refund will only be considered after the completion of a structured refund call with a representative of ContentSmash Ltd.

6.3.1.6. By accepting this agreement, the Client understands that there will be NO REFUNDS under any circumstance outside of the fulfillment of the requirements outlined above.

6.3.2. Should the Client have secured any deals to the value of at least $10,000 USD contracted revenue during the first 90 day period from onboarding, the money-back guarantee as per clause 6.3 will not be applicable.

7. Confidentiality: ContentSmash Ltd. and the Client shall maintain confidentiality with respect to proprietary information disclosed during the consulting sessions. Any proprietary information and material disclosed during the business accelerator sessions shall not be disclosed to third parties unless required by law. This excludes learning and teaching shared as part of the ContentSmash Ltd. services. In addition, the Client herewith gives express permission for ContentSmash Ltd. to use any Client “Wins” shared in their marketing campaigns.

8. Intellectual Property: Any intellectual property created during the performance of this Agreement that relates solely to the business of the Client will be the property of the Client. It is expressly agreed that the Client is not allowed to use or claim the case studies of ContentSmash Ltd. as their own in their growth plans or marketing campaigns at any time.
   
   
   

9. For the duration of the programme, and for twelve (12) months thereafter neither the Client nor ContentSmash Ltd. will knowingly solicit an individual who is, at that time, an employee or contractor of either party unless that person first responds to a bona-fide public job posting. This restriction does not apply to ContentSmash Ltd. alumni clients.
   
   
   

10. For the duration of the programme, and six (6) months after the programme completion, the Client will not market or sell a paid online course specifically teaching how to build an content creation service that competes directly with the ContentSmash Ltd. This clause does not restrict a Client from (a) offering general marketing coaching or (b) using AI tools in their business or agency work.
    
    
    

11. ContentSmash Ltd. provides consultation services and DFY implementation support. Though our services and products are tailored for our clients, we cannot give any guarantees or warranties (either express or implied) about results or earning money with the ideas, information, tools and strategies set out in the services, as client results depend on factors outside our control. No earnings guarantee is given. Success depends in part on the time a Client devotes, and his/her/their implementation of the guidance, strategies and support received.
    
    
    

12. Examples and testimonials illustrate possible outcomes and are not a promise of results. These must not be taken as "typical" results and will not be specific to a Client’s particular circumstances or actions he/she/they choose to take following receipt of the services and products.
    
    
    

13. ContentSmash Ltd. and all individuals affiliated with this organization assumes no responsibility for the outcome, result, or success of the services, and does not guarantee specific results or outcome.
    
    
    

14. In no event shall ContentSmash Ltd. be liable for any damages for any indirect, consequential or special damages, or loss of data, earnings, revenue, or profit on the part of the Client, regardless of whether Client was advised of the possibility of such damages and notwithstanding the failure of essential purpose of any limited remedy. In no event shall Company’s liability arising out of or in connection with this Agreement exceed the amounts paid by Client to Company under this Agreement. ContentSmash Ltd. hereby makes no guarantees, representations or warranties of any kind or nature, express or implied, with respect to the consulting services rendered. Each party will indemnify the other against third-party claims arising from its own unlawful conduct.
    
    

15. The Client may be exposed to content/comments that you might find offensive or objectionable. ContentSmash Ltd. and all individuals affiliated with this organization assume no responsibilities and cannot be held liable in such instances. Clients are encouraged to flag or bring any material that they deem offensive to the attention of the Customer Success Director, who will then evaluate and decide on content takedown. ContentSmash Ltd. agrees to moderate content in good faith and address any reported issues within five (5) business days.
    
    
    

16. The Parties agree to keep confidential to themselves the terms of this agreement, along with the nature of any potential dispute/s which may arise, and not use for any collateral or ulterior purposes, the nature of any potential dispute/s, except insofar as is necessary to implement and enforce any of its terms. The confidentiality obligations outlined in this clause shall survive the termination of this Agreement indefinitely.
    
    
    

17. Except with respect to a consumer review as defined by the Consumer Review Fairness Act, 15 U.S.C. § 45b the parties agree that they will not disparage or encourage others to disparage any of the parties to this agreement. For purposes of this agreement, the term disparage includes without limitation comments or statements made in any matter or medium on social media or in the press or in any public forum about the other parties which would adversely affect any manner of the conduct of the business of the parties, without limitations to the parties’ business plans or prospects or the business reputation of the parties. Any potential transgression of this clause will result in a material breach of this agreement, and. The non-disparagement obligations outlined in this clause shall survive the termination of this Agreement indefinitely.
    
    
    

18. Client shall indemnify, defend, and hold harmless ContentSmash Ltd., its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) Client’s use of the services, (b) any breach by Client of this Agreement, or (c) Client’s violation of any applicable law or the rights of any third party.
    
    
    

19. This Agreement shall be governed by and construed in accordance with the laws of England and Wales. Except for claims by ContentSmash Ltd. regarding its confidential information, intellectual property, unpaid amounts, or indemnification, all disputes arising under this Agreement shall be resolved by binding arbitration under the Arbitration Act 1996, in accordance with the LCIA Rules (or ICC Rules, if you prefer). Arbitration shall take place remotely unless otherwise agreed. Prior to arbitration, the parties will attempt in good faith to resolve any dispute via a 30-minute video call between executive representatives.

20. The Client agrees to resolve disputes individually and waives any right to participate in class or consolidated actions.
    
    

21. In the event of any dispute between the Parties concerning this Agreement, the prevailing party, whether the Client or ContentSmash, shall be entitled to an award of reasonable attorneys’ fees and court or arbitration costs directly incurred in connection with such dispute. Recovery shall be limited to customary legal expenses.
    
    

22. The Client agrees to contact ContentSmash first to resolve any potential billing issue. Initiating a chargeback without giving ContentSmash at least five (5) business days to respond will constitute a material breach. If a chargeback is upheld in ContentSmash’s favour, the Client agrees to reimburse ContentSmash for direct card-scheme fees (currently USD 25 per incident).
    
    

23. This Agreement constitutes the entire understanding between the parties. Any modifications or amendments must be in writing and signed by both parties. The Client may not assign this Agreement without written consent. Failure to enforce any provision is not a waiver. If any provision of this Agreement is held invalid or unenforceable, the rest remains in effect, and the affected provision will be enforced to the fullest extent allowed by law. The parties agree this Agreement is jointly drafted and no ambiguity shall be interpreted against either party.